Return And Exchange
At First Hupp, we want every order to bring comfort and smiles. If there’s any issue with your purchase, we’re here to help.
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- Item must be unused and unwashed
- Tags should be intact
- Product must be in original packaging
- Return request should be raised within 7 days of receiving the order
Exchange Policy
We offer size exchanges subject to product availability.
If the requested size is unavailable, store credit or a refund may be offered.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or washed products
- Products without tags
- Items purchased during special sales or clearance offers
- Innerwear or hygiene-sensitive items (if applicable)
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Order number
- Clear photos/videos of the product
We will resolve the issue as quickly as possible.
Refund Process
Once the returned item passes quality inspection:
- Refunds are processed within 5-7 business days
- Amount will be credited to the original payment method
For COD orders, refund may be processed via bank transfer or store credit.
Reverse Pickup
Reverse pickup service is available for selected pin codes.
If reverse pickup is unavailable in your area, customers may need to self-ship the product.
Return Shipping Charges
- Free return shipping for damaged or incorrect items
- For size exchanges or regular returns, a small shipping fee may be deducted if applicable
Contact Us
For return or exchange support:
Email: myfirsthupp@gmail.com
Instagram: @firsthupp