Order Cancellation

At First Hupp, we understand that plans can change. You can request an order cancellation under the following conditions.

Cancellation Before Shipment

Orders can be cancelled before they are shipped.

To request a cancellation, please contact us as soon as possible with your:

• Order number
• Registered phone number or email

If the order has not been packed or dispatched, the cancellation will be processed successfully.

Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.

However, you may request a return or exchange after delivery as per our Return & Exchange Policy.

Refund for Cancelled Orders

• Prepaid orders: Refunds are processed within 5-7 business days to the original payment method.
• COD orders: No refund is applicable since payment was not completed.

Failed or Duplicate Payments

In case of failed transactions or duplicate payments, the amount is usually auto-reversed by the bank within 5-7 business days.

If you still face issues, please contact us.

First Hupp’s Right to Cancel

We reserve the right to cancel orders in situations such as:

• Product out of stock
• Incorrect pricing or technical errors
• Suspicious or fraudulent transactions
• Incomplete customer information

In such cases, customers will be informed and prepaid amounts will be refunded fully.